Effective Date: December 13, 2024
Introduction
At Baltimore Denture Center / baltimoredenturecenter.com (Family Dental Care), we are committed to respecting your privacy and ensuring that your personal information is protected. This FCC/TCPA Consent to Contact Policy (“Policy”) outlines the details of how we collect, use, and share information, including communications regarding dental services, appointments, treatment plans, and other related matters. By providing your consent, you acknowledge and agree to the terms set forth in this Policy.
This policy complies with the Telephone Consumer Protection Act (TCPA), the Federal Communications Commission (FCC) guidelines, and other relevant state and federal regulations designed to protect your privacy and control over your contact preferences.
1. Types of Communications You May Receive
By providing your contact details, you consent to receive communications from Baltimore Denture Center. These communications may include:
- Calls: We may contact you by phone using automated dialing technology for appointment reminders, treatment updates, billing inquiries, or health-related information.
- Text Messages: You may receive SMS text messages regarding your dental appointments, treatment plans, reminders, and promotional offers. Standard text message rates may apply.
- Emails: We may send you emails regarding appointment confirmations, reminders, health services, or marketing offers related to our dental services.
- Automated Messages: Communications may include pre-recorded messages or automated calls for reminders or notifications.
2. Consent to Contact
By providing your phone number and email address, you explicitly consent to receive communications as outlined above. These communications may be made using automated technology, including automated dialers or pre-recorded messages. You may opt out of certain communications at any time, as described below.
Please note: Your consent is not a condition of purchasing goods or services from Baltimore Denture Center. You can still access our services even if you do not agree to receive these communications.
3. Opting Out and Revoking Consent
If at any point you no longer wish to receive communication through calls, texts, or emails, you may opt-out using one of the following methods:
- Text Messaging: Reply “STOP” to any text message you receive from Baltimore Denture Center to opt-out of future text communications.
- Phone Calls: To stop receiving phone calls, you may contact our office directly at 410-DENTIST and request to be removed from our call list.
- Emails: Click the “Unsubscribe” link at the bottom of any email communication, or contact us directly at fdcsmiles@gmail.com.
Please note that opting out of certain communications may limit our ability to send important health-related or appointment-related information.
4. Communication Frequency
The frequency of communications will vary based on your interactions with Baltimore Denture Center. For example, you may receive more frequent communications if you are undergoing a treatment plan or have upcoming appointments.
- Calls and Texts: You may receive calls and text messages as often as necessary to provide appointment reminders, treatment updates, and emergency alerts.
- Emails: You may receive periodic emails about promotions, newsletters, and health-related tips. You can manage your email preferences by opting out at any time.
5. Information Collection and Use
To facilitate communication, we collect and store certain personal information, including:
- Name, phone number, and email address for communication purposes.
- Appointment and treatment history to ensure accurate reminders and follow-up.
- Payment details for billing purposes (if applicable).
This information will be used solely for the purpose of communicating with you regarding your treatment, appointments, or marketing offers relevant to our services. We will never share your personal information with third parties without your explicit consent, except as required by law.
6. Protection of Personal Information
Baltimore Denture Center takes your privacy seriously and follows strict measures to protect your personal information. We utilize secure communication systems to store and transmit your data and comply with privacy laws, including HIPAA (Health Insurance Portability and Accountability Act), to ensure that your health-related information is protected.
7. Third-Party Providers
In some cases, we may engage third-party providers for communications (e.g., SMS providers, email services). These providers may have access to your contact information, but their use is strictly limited to sending communications on our behalf and is subject to strict confidentiality agreements.
8. Updates to This Policy
Baltimore Denture Center reserves the right to modify or update this Policy at any time to comply with applicable laws or improve our services. Any changes will be posted on this page, and the effective date of the update will be indicated at the top of this page. We recommend you review this Policy periodically to stay informed about how we handle your contact information.
9. Contact Information
If you have any questions or concerns about this Policy, or if you wish to exercise your rights regarding communications, please contact us at:
Baltimore Denture Center
5801 Ritchie Highway Suite 4D
Baltimore, MD 21225
Phone: 410-DENTIST
Email: fdcsmiles@gmail.com
10. Acknowledgment and Consent
By providing your contact information to Baltimore Denture Center, you acknowledge that you have read and understood this FCC/TCPA Consent to Contact Policy. You agree to receive communications from us in accordance with the terms outlined above. If you do not agree to these terms, please do not provide your contact information or inform us that you no longer wish to receive communications.